Refund and Returns Policy
At A&S Botanics, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Returns
We offer a 30-day return policy. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.
Certain types of products cannot be returned, including:
- Gift cards
- Downloadable or digital products
- Items marked as final sale or clearance
- Personal care or hygiene-related products once opened
To complete your return, proof of purchase is required.
Please do not send your purchase back to the manufacturer.
Refunds
Once we receive your returned item, we will inspect it and notify you about the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- First check your bank account again
- Then contact your payment provider, as processing times may vary
- Next contact your bank for any pending processing delays
If you still have not received your refund after these steps, please contact us at our support email.
Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded unless they arrive damaged or defective.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us before sending it back.
Shipping Returns
To return your product, please contact us first for return instructions and the correct return address.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If a refund is approved, return shipping costs may be deducted from your refund where applicable.
Depending on your location, delivery time for exchanged items may vary.
For high-value returns, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Need Help?
If you have any questions about refunds or returns, please contact us through our website contact page:
https://aandsbotanics@gmail.com/